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CQC Inspection Report

 

      We are delighted to share our CQC report which was undertaken on the 14th April 2016.

 

 We achieved GOOD in every category with some areas being OUTSTANDING.

Please see link below for the full report....

CQC REPORT 

NHS 111 service to take calls out-of-hours across Telford and Wrekin and Shropshire from 17 July 2018

From Tuesday 17 July 2018, patients across Telford and Wrekin and Shropshire who need urgent out-of-hours medical help or advice will need to call 111. 

The NHS 111 service will replace the current out-of-hours GP telephone access service provided by Shropdoc in Shropshire and Telford & Wrekin in line with national policy to provide a consistent, integrated approach to urgent care; but any patients that need to see a clinician out-of-hours will still be seen by a local GP or other appropriate clinician.

 

NHS 111 is much more than a helpline - if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser. Depending on the situation, the NHS 111 team can connect you to generalist and specialist nurses, or even a GP or pharmacist, and can arrange face-to-face appointments should you need one. It is free and available 24 hours a day, 365 days a year.

There is also a new ‘ASK NHS’ app that has been designed that provides improved access to NHS 111 and other local NHS services. Advice is delivered by the virtual clinician ‘Olivia’ and she takes you through the steps of the symptom checker which can result in the booking of a GP appointment, access to NHS choices, a call back from a clinical expert or access to self-care.

You can download the ‘Ask NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones). If you need more guidance on how to download the app please click here.

If you are a patient living in Wales you should continue to use the Shropdoc number

Prescriptions

You may be aware that we have recently moved to an electronic prescription service (EPS) where your prescription is sent electronically to a pharmacy of your choice.

We are aware that some of our patients may have received marketing information from internet based pharmacy companies.

To ensure there is no confusion we would like to clarify that Cleobury Pharmacy which is owned by Dudley Taylor Pharmacies Ltd and is the one attached to our premises and they do not operate under any other name.

Disabled access

Disabled Access is through the main front entrance. The car park in front of the main entrance has 2 reserved disabled parking bays.  All patient services are on the ground floor. If access proves difficult we are happy to consider any suggestions for improvement. We also have a portable induction loop for those hard of hearing. Please ask the receptionist on arrival at the surgery.

Car parking

We have ample free parking and the main patient and visitor car park is located in front of the practice.

Please be aware that children are not supposed to play on the car park.  This is a dangerous area and as most of our consulting rooms are on ground floor this can be a distraction for our clinicians.  Parents are asked to remind their children not to play in this area.

GP Extended Opening Hours Clinics

Extended Access – Local GP practices working together to offer more convenient appointment times for patients

As from 1st October, 2018, we will be part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays.

 Part of the national agenda by NHS England, Extended Access means patients will be able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time which may be more convenient for them.

 In Shropshire, local practices will work together in a network of ‘hubs’ to provide this service. The ‘hubs’ will take turns to provide the Extended Access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care.

 Locally the pre-bookable appointments will be available as follows:

Weekday evenings (Monday to Friday) 

  • between 6.30pm and 8pm (at a local area hub)

  • Saturdays
    between 8am and 1pm (at a local area hub)

  • Sundays and bank holidays
    between 8.30am and 12.30pm (at a single site in central Shrewsbury)

 Arranging a pre-bookable evening, weekend or bank holiday appointment is easy to do - patients simply need to contact us, during normal opening hours, and speak to the practice receptionist or a member of the practice team who will be able to help. Appointments may not be with your registered GP but will be with a GP or other qualified healthcare professional.

 Extended Access adds to the existing range of healthcare services already available in Shropshire to help patients, including pharmacists, NHS 111, the walk-in centre, minor injury units, and A&E (which is there 24/7 for life threatening serious emergencies only).

 It isn’t always necessary to see a GP for minor and common conditions - find out more about

how to self-care for these types of conditions on the Self-care section of the NHS Shropshire

Clinical Commissioning Group website (https://shropshireccg.nhs.uk/health-advice/selfcare/).

It is important to be aware of how long common conditions should take to clear up

and always seek medical advice if you are unsure or if you feel it is an emergency.

 Extended Access comes into effect as from 1st October, 2018.

Practice details

Hopefully you will find all you need to know in this website however if you require a hard copy of any of these details please download the practice leaflet by clicking on the link below.

Practice Information Leaflet

To see the area we cover please click on the link below 

https://www.primarycare.nhs.uk/publicfn/catchment.aspx?oc=M82041&h=400&w=600&if=0

(Site updated 01/10/2018)
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