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All new patients registering will be offered a consultation with the practice nurse and/or doctor. You will be asked to complete a questionnaire which will allow us to find out about any health problems you may have prior to your medical records being received.
We ask all new patients when registering to bring in proof of identity. This includes a passport or driving licence AND proof of residency for example a utility bill, council tax bill, etc. We appreciate that this may not be possible so we also accept estate agents letters, solicitors letter or a rent agreement with your new address on. If you register online you can attach proof of ID and proof of residency to our email address - cleobury.mortimermc@nhs.net. Until we see these items, we can only register you temporarily and this may affect how much assistance we can offer.
If you are registered with us and are ill whilst away from home you can receive emergency treatment from the local GP practice for 14 days. If you want to receive treatment from our practice and you are NOT reigstered with us, you can be seen as a temporary patient if the distance to your own GP practice is more than an hours drive away.
You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.
To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where it is feasible to access your own gp.
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.
Open the leaflets in one of the following languages:
Disabled access
Disabled Access is through the main front entrance. The car park in front of the main entrance has 3 reserved disabled parking bays. All patient services are on the ground floor. If access proves difficult we are happy to consider any suggestions for improvement. We also have a portable induction loop for those hard of hearing. Please ask the receptionist on arrival at the surgery.
We also have wheelchairs available from the main entrance, please inform a member of staff if you have used one so it can be properly cleaned after use.
Car parking
We have ample free parking and the main patient and visitor car park is located in front of the practice. Please be aware that children are not supposed to play on the car park. This is a dangerous area and as most of our consulting rooms are on ground floor this can be a distraction for our clinicians. Parents are asked to remind their children not to play in this area.
